Transforming Customer Experiences. Powering Business Growth.

SM CX Solutions helps organizations build better customer journeys, streamline operations and create measurable business value through people, process and technology.

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  • Customer Experience
  • Contact Centre
  • Back-Office
  • Sales Support
  • Business Process Services

A Business Process And Customer Experience Partner

SM CX Solutions is a business process and customer experience services company focused on helping organizations improve customer engagement, operational performance and service quality.

About Us

Our Services

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Customer Experience ManagementContact Centre ServicesBack-Office ServicesSales & Lead ManagementFinance & Insurance OperationsHR & Payroll Process Support

Our Approach

A practical operating model built around understanding, execution, measurement and improvement.

  1. 1

    Understand

  2. 2

    Design

  3. 3

    Implement

  4. 4

    Measure

  5. 5

    Improve

See How We Work

Frequently Asked Questions

Quick answers about our services, location and how we work.

Still Have A Question?
What does SM CX Solutions do?

SM CX Solutions is a business process and customer experience services company based in Chennai, India. We help organizations improve customer engagement, operational performance and service quality.

Which services does SM CX Solutions offer?

We offer customer experience management, contact centre services, back-office services, sales and lead management, finance and insurance operations, and HR and payroll process support.

Which industries do you work with?

We serve banking and financial services, insurance, technology and IT services, e-commerce and retail, healthcare, real estate and education.

Where is SM CX Solutions located?

Our office is at Greeta Tech Park, No. 96, VSI Functional Estate, Perungudi, Chennai 600096, Tamil Nadu, India.

Do you work with clients outside Chennai and India?

Yes. We are based in Chennai and support organizations across India and overseas. Tell us about your requirement and we will shape the right operating model.

How does SM CX Solutions run a project?

We follow a five-step approach: understand your business, design the process, implement, measure results and continuously improve, supported by technology, analytics, quality and security.

How can I contact SM CX Solutions?

Call +91 89258 56720, email info@smcxsolutions.com or use the enquiry form on our contact page. We reply by email.

Build Better Customer Journeys. Run Smarter Operations.

SM CX Solutions brings together people, process and technology to create dependable customer and business process operations.

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